1 - Do you offer free & international shipping?

We most certainly do! Free standard shipping is applied to all domestic orders (within Kuwait) for all orders +25KD. We ship only to the GCC for now!

2 - When will my The Beauty Zone order ship?

We process and ship out all orders everyday, not including holidays. Orders with standard shipping will be fulfilled and shipped the next business day.

Your order should arrive the next business day from 12-6pm!

We know, we’re as fast as lightning!

3 - I reached out via email but I haven't received a response in over 2 business days! What now?

We're sorry to hear this! Please make sure your inquiry was sent to info@the-beautyzone.com. We do our best to get back to everyone as soon as possible -- this usually means within 1-2 business days.

Sometimes our replies can end up in Spam, so please be sure to check there and add us as a contact!

4 - Can I get some samples?

Yes! In fact, you get a free sample with every purchase.

We do not accept requests for additional samples. However, we periodically run promotions and sample offers, so be sure to stay tuned on our Instagram story!

5 - I want to refer my friends to The Beauty Zone! How do I do that?

Awesome! We love that you’re introducing your friends to the BeautyZone. You can refer your friends to us via email, Instagram, Facebook, or by simply sharing a link (@thebeautyzone_kw). 

6 - I'm placing an order as a gift, how do I make sure no prices are shown in the order?

That's great, we hope your friends and family enjoy the gift of good skin! Not to worry, at the checkout page you can leave a comment on the request box. If you haven't put a comment please email/call us! 

7 - Can I exchange a product?

We do not offer direct exchanges on any of our products.

8 - What is your return policy?

We’re sorry you didn’t love your new products! We want you to love your experience with The Beauty Zone as much as possible, which is why we’re here to help.

Our policy is that we are happy to accept returns on new products that have not been used within 60 days of receipt.

9 - Can I exchange a product?

We do not offer direct exchanges on any of our products.

10 - An item is missing from my package! Where is it?

We're so sorry to hear of your concern. Sometimes, the products in your order may be split into two (or more) fulfillments. Please kindly check your inbox for any additional tracking information -- please note that the subject will be identical and may be condensed into one email thread. 

If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing, please reach out to us and we will make sure to ship this ASAP. 

All The Beauty Zone policies are subject to change without advanced notice.